Delivering engaging, one-to-one experiences along the customer journey.

Solutions

With award-winning experts across each competency, our team is focused on delivering engaging experiences that attract new customers, generate more revenue, strengthen loyalty or create a remarkable customer experience. We can identify, nurture, engage and deliver at any point or at all points along the customer journey.

By choosing to work with Dialog Direct, you’ll have the convenience of collaborating with one strategic partner with end-to-end capabilities to keep your customer connected and engaged with your brand.

Why choose one when we can do it all? Tell us your needs and we will customize an integrated marketing solution to achieve your desired outcome.

Identify

Data Analytics

  • Source Third Party Data
  • Develop Assimilated Data Sets
  • Consumer Segmentation
  • Predictive Algorithm Development
  • Control Group Definition
  • Response and Attribution Analysis
  • Data Visualization
  • Lead Generation/Qualification

Social Conquesting

Nurture

Campaign Strategy

  • Data Mining
  • Customer Segmentation
  • Customer-Event Triggering/Message Streams
  • Marketing Automation
  • Channel and Offer Management
  • Campaign Optimization
  • Customer Journey Mapping
  • Effortless Paths
  • NPS Analysis

Social Media Strategies

  • 24/7 Monitoring and Engagement
  • Brand Reputation and Crisis Management
  • Quality Assurance and Customer Loyalty Programs
  • Social Analysis and Reporting

Engage

Digital and Direct Marketing

  • Variable Digital Print
  • Email/SMS
  • Interactive Video
  • Direct Mail
  • Lettershop and Finishing
  • ePublications
  • PURLs
  • Creative

Customer Engagement

  • Multichannel Customer Service
  • Product/Service Sales
  • Program Enrollment
  • Help Desk/Tech Support
  • Appointment Scheduling
  • Inbound/Outbound
  • Social Media Customer Service

Deliver

Dialog eCommerce

  • Storefront Development
  • Trade Fulfillment
  • Inventory Control
  • Warehouse Management
  • Print-on-Demand
  • eFulfillment

Fulfillment

  • Order Management
  • Custom Kitting
  • Bulk Distribution
  • Warehousing
  • Shipping and Logistics