Warranty
For the last 25 years, Dialog Direct’s Protection Plus Warranty Solution has supported some of the largest Auto OEMs, Retailers, CPG Manufacturers, and Warranty providers. Protection Plus provides end-to-end third party administration services to manage the complete warranty lifecycle. Protection Plus provides industry leading results while decreasing overall support by 20-35%
Dialog Direct’s Protection Plus Warranty Solutions
- Manage service partners
- Support product warranty registrations
- Control reimbursement management
- Facilitate faulty part cost recovery
Our Protection Plus Warranty Solutions
Auto Warranty
Home Warranty
Consumer Product Warranty
Protection Plus End-to-End Warranty Services
Who We Work With
Automotive
Consumer Packaged Goods
Retail
Warranty Providers
You’ll enjoy benefits that include:
- Revenue growth: 5-25% increase in new warranty enrollment
- Revenue protection: 25-50% decrease in churn
- Operational costs: 15-35% overall savings
Our unique advantage:
End-to-end third party administrator support
Case Study
Customer Objective
Improve direct marketing response while reducing marketing budget of auto client’s direct contact program designed to sell vehicle extended service contracts
Dialog Direct Solution
- Improved file segmentation to eliminate more low-probability prospects
- Introduced more relevant product imaging
- Modified copy including stronger call to action
- Used more recognizable corporate logo vs. product-specific logo
Results
- Reduced annual mail volume 15% — $329,000 cost savings
- Increased response rate 26% — $4.8 million incremental revenue