We manage the complete warranty lifecycle while decreasing overall support.


For the last 25 years, Dialog Direct’s Protection Plus Warranty Solution has supported some of the largest Auto OEMs, Retailers, CPG Manufacturers, and Warranty providers. Protection Plus provides end-to-end third party administration services to manage the complete warranty lifecycle. Protection Plus provides industry leading results while decreasing overall support by 20-35%

Dialog Direct’s Protection Plus Warranty Solutions

  • Manage service partners
  • Support product warranty registrations
  • Control reimbursement management
  • Facilitate faulty part cost recovery

Our Protection Plus Warranty Solutions

Auto Warranty

Home Warranty

Consumer Product Warranty

Protection Plus End-to-End Warranty Services

Who We Work With


Consumer Packaged Goods


Warranty Providers

You’ll enjoy benefits that include:

  • Revenue growth: 5-25% increase in new warranty enrollment
  • Revenue protection: 25-50% decrease in churn
  • Operational costs: 15-35% overall savings



Our unique advantage:

End-to-end third party administrator support

Case Study

Customer Objective

Improve direct marketing response while reducing marketing budget of auto client’s direct contact program designed to sell vehicle extended service contracts

Dialog Direct Solution

  • Improved file segmentation to eliminate more low-probability prospects
  • Introduced more relevant product imaging
  • Modified copy including stronger call to action
  • Used more recognizable corporate logo vs. product-specific logo


  • Reduced annual mail volume 15% — $329,000 cost savings
  • Increased response rate 26% — $4.8 million incremental revenue