Pages
Articles
- #CRSummit 2015: 6 Things We Learned
- 10 Stats You Need to Know About Customer Rage!
- 2016 Customer Experience Trends You Need to Know
- 4 Simple Strategies to Reduce Healthcare Member Cost Per Acquisition
- 4 Ways Managed Care Plans Can Improve Member Onboarding
- 4 Ways Telemarketing Call Centers Increase Sales
- 4 Ways to Prevent Recall Fatigue and Improve Your Response Rates
- 5 Signs It’s Time for Your Health Plan to Outsource
- 5 Things Health Plans Need From Their Print & Fulfillment Vendor
- 5 Ways Healthcare Plans Can Use Data Analytics to Generate Revenue
- 5 Ways To Improve STAR Ratings With Member Engagement
- 6 Ways to Create a Personalized Healthcare Member Experience
- 7 Ideas For a Medicare Lead Generation Program
- 7 Member Engagement Mistakes Healthcare Organizations Make + How to Solve Them
- 9 Steps for Launching a Successful Social Media Customer Service Program
- Addressing Customer Rage: Are You Doing The Right Things The Wrong Way?
- B2B Appointment Setters are the Hosts of a Great Party
- Creating the Remarkable: 4 Rules to Upgrade Customer Experience
- Customer Engagement Marketing: A New Strategy for Today’s Economy
- Customer Rage Study: Interview With Scott Broetzmann and Mary Murcott
- Dialog Direct is a Proud Sponsor of the 2015 Quick Lane Bowl!
- Domestic Telemarketing Call Centers Increase Sales
- Encourage Member Wellness: 4 Simple Ways to Engage your Members and Lower Claims
- From Promotion to Emotion: 6 Tips for Connecting With Customers Along The Journey
- Integrated Marketing: Contact Approach and Content Development
- Integrated Marketing: How to Retain and Whom to Acquire
- Operationalizing Analytics: Six Steps to an Effective Revenue-Generating Strategy
- Predictive Analytics in Action: Implementing Strategies for Dramatic Sales Lift
- Retail Customer Experience Lessons Learned in 2015 – Part 2
- Seven Effective Practices For Preventing Customer Rage
- Six (Not so Obvious) Ways Contact Centers Will Transform in 2014
- The Customer Rage Study: What It Means To You and Your Bottom Line
- The Customer Service Shift: 4 Ways to Adjust in 2015
- The Risks of a Multi-Vendor Customer Engagement Strategy
- Tips from the Pros – Handling Customer Complaints
- Uber-Channel Shifts: Lessons Learned from the 2015 Holiday Season – Part 1
Case Studies
- Allocation Website Resulted in $750,000 Annual Savings For Leading Automotive Company
- Auto Insurance Provider Increases Premiums by More Than 70%
- Consumer Direct Marketing Increased Response Rate by 26% and Increased Revenue by $4.8 Million
- Custom CRM Solution Lowers Average Handle Time by 52% and Dramatically Cuts Costs by 20%
- Custom Solution Turns Profit Drainer Into Profit Center
- Developed eCommerce Website for Leading Non-Profit Organization and Generated $1.2 Million in Revenue and $680,000 in Donations
- Dialog Direct Adds $30.1 Million in New Opportunities, Best Pipeline Growth in Company History
- Dialog Direct and Prime Therapeutics – CSR Training Program Best Practice Award
- Dialog Direct Surpasses Inside Sales Goal to Higher Education Market by More Than 390%
- Ecommerce Site Creation and Management Resulted in an Increase in Sales by 48% and an Increase in Online Order Volume by 28%
- eStore Fulfillment System Reduced Cost for Leading Automotive Company by $8.5 Million
- Global Food Company Increases Web Orders by 26%
- Going Above and Beyond to WOW
- Grass Valley Cuts Operational Expenses in Half, Generates More Than $500K
- Health Insurance Agency Sells More than 35,000 Policies in Three Months with Dialog Direct
- Home Security Company Increases Sales by 22% Through Data Analytics
- Improved Agent Onboarding Increases First Call Resolution by 17% While Decreasing Average Handle Time by 12%
- Insurance Premiums Increased by More than $100 Million Through Predictive Analytics and Campaign Management Solutions
- Integrated eStore, Print Procurement Decreased Warehouse Cost by 60% for Leading Biotechnology Company
- Leading Automotive Company Achieved Annual Savings of $250,000 with Website Allocation Process
- New User-Friendly Dealer Portal for Leading Cable Company Increased Dealer Satisfaction and Increased Orders Processed
- Personalized Communication with Customer Increased Response Rate by 46% and Generated $1.5 Million in Incremental Sales for Leading Automotive Company
- Predictive Model Improved Lead Generation Campaign Response by 200%, Age-In Campaign By 700%
- Predictive Routing Intelligence Increases Insurance Sales by 34%
- Social Media Campaign Increases Donor Registrants by 525% in 6 Months
- Social Media Campaign Raises More Than $180,000 Towards Children’s Hospital Renovation Project
- Social Media Machine Learning Technology Increases Operational Efficiency by 41%
- Streamlined Production and Mailing Solution Saved $200,000 on Postage For Leading Pharmaceutical Company
Events
- 11th Annual Medicare Marketing, Sales & Product Summit
- 17th Annual Conference One Contact Resolution Research & Best Practices
- 2017 ICMG Conference
- Customer Response Summit
- Customer Response Summit
- CXMB Workshop
- Emerging Trends in Print: Technology Improvements in the Ever-changing Print & Direct Mail Industry Webinar
- Medicare Conference 2017
- SOCAP Annual Conference
- The 10th Annual Medicare Marketing & Sales Summit
- Webinar: How to Craft a Strong Customer Service Recovery Program
Press Releases
- Dialog Direct and Xerox host webinar on the state of the print and direct mail industry
- Dialog Direct Announces New Senior Vice President of Business Development
- Dialog Direct Completes Merger and Acquisition of Allegra Direct Communications
- Dialog Direct Completes Merger and Acquisition of Healthlogix and Kramer Direct, Further Expanding Footprint in Healthcare
- Dialog Direct enrolls in DTE Energy’s MIGreenPower Program
- Dialog Direct Establishing Significant Utah Presence in 2015
- Dialog Direct Hiring 150 People in Holland/Grand Rapids
- Dialog Direct Hiring 300 People in Metro Detroit
- Dialog Direct Hiring 300 People in Metro Detroit
- Dialog Direct Holding On-Site Job Fairs for Hiring 150 People in Holland/Grand Rapids Healthcare Openings for Licensed and Non-Licensed Sales & Service Representatives
- Dialog Direct Implements CallMiner’s Speech Analytics to Improve Agent Adherence, Boost Customer Satisfaction and Closing Rates
- Dialog Direct Named a Recipient of the 2017 Elite Contact Center Outsourcing Award Top 50 Teleservices Agencies by CUSTOMER Magazine
- Dialog Direct Named a Top 50 Teleservices Agencies by CUSTOMER Magazine
- Dialog Direct Named Finalist for Best Outsourcing Partnership Award
- Dialog Direct Receives Prestigious SQM Award for 2015 CSR Training Program Best Practice
- Dialog Direct Recognized as Five-Time Inc. 5000 Honoree with Three-Year Growth of 488%
- Dialog Direct, a Qualfon Company, Opens Fulfillment Operations in North Las Vegas to Support West Coast Clients
- Dialog Direct’s Michigan Corporate Headquarters Provides Further Employment Growth, Business Opportunity through Aggressive Expansion
- Glencoe Capital Announces New Entity “Dialog Direct” with former Budco, Dialogue Marketing and NOVO 1
- Governor Snyder helps celebrate Dialog Direct’s growth in Grand Rapids
- Opening Contact Center in Grand Rapids
- Qualfon Acquires Dialog Direct
- Qualfon Announces Strategic Acquisition of MAR Graphics
- Three West Michigan Organizations Recognized with Prosperity Award