Our suite of insurance-specific products and services makes insurance companies more efficient, productive and profitable.

Insurance

journey_insurance

Dialog Direct has extensive experience attracting, selling, servicing, retaining and enrolling health, life, Medicare and P&C consumers on behalf of insurance carriers, agencies and third-party administrators. Our suite of insurance-specific products and services makes insurance companies more efficient, productive and profitable by striving to create personalized interactions, leveraged technology and advanced business processes.

What We Do

Dialog Direct’s suite of products and services:

  • Insurance Sales
  • Application and Open Enrollment
  • Customer Service
  • Seminar Marketing and Appointment Setting
  • Direct Mail
  • Fulfillment
  • Claims Processing
  • Lead Generation and Qualification
  • Renewals
  • Senior Marketing
  • Social Media Customer Service

Value

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Dialog Direct Delivers:

  • Licensed in all 51 U.S. jurisdictions
  • Dedicated licensing department
  • Compliant and scalable
  • Predictive lead scoring and behavioral routing

You’ll enjoy benefits that include:

  • Immediate closing of Internet-generated leads
  • Supplemental product sales to bank and credit union files
  • New product introductions through partnerships and underwriters
  • Field sales and independent agent support programs and tools

Case Study

Objective

With increasing pressure on auto insurance companies to close more sales at a lower cost per acquisition, Dialog Direct proposed to its current automotive insurance client a more intelligent way to create a lift in sales.

Solution

The Dialog Direct analytics group built an intelligent routing system to route calls to the sales agents that was most likely to convert based on call attributes.

Results

The results to date show that the routing technique used in the pilot group had a 34% lift in revenue while holding the cost per sale constant.