Fulfillment

Over the last four decades, Dialog Direct has created unique fulfillment and logistics solutions that enable our clients to increase operational efficiency and decrease operational cost with a proven and innovative partner.

Our mission is simple. Take all the complexity out of fulfillment and logistics by creating end-to-end solutions that ensure we are maximizing efficiency at every touch point, every time to optimize your customer experience.

What can our fulfillment solutions provide?

Our fulfillment experience, methodology, equipment and technology save our customers’ dollars, automate and accelerate the process and deliver quality outcomes measured in real-time.

Fulfillment

Build-to-order fulfillment
Sampling and kitting fulfillment
POS and literature fulfillment
Digital print and finishing
Loyalty card production and fulfillment
Order management
Inventory management
Logistics management

Print and Mail

Variable digital print
Offset printing
Print-on-demand
Creative design and development
Lettershop and finishing
ePublishing
Folding and inserting
Shrink-wrapping

End-to-End Commerce Management Solution

Our commerce direct solution brings order to ordering and makes fulfillment more fulfilling. Dialog Direct’s end-to-end commerce management solution enables you to grow revenue, increase operational efficiency and decrease costs with a trusted outsource partner.

What does this mean for your business?

Complexity Simplified

Know your inventory
Make ordering easy
Process all orders same day
Ship all orders accurately
Ship smarter and faster
Provide real-time visibility
Process returns same day

Noteworthy awards:

First place Target award (automotive) featuring direct mail with 28% response rate
World Excellence award: Outstanding Global Marketing Services Partner
Best Practice award: PODi, Best Case Study for Digital School That Rocks! campaign; 26% increase in response

Case Study

Customer Objective

Provide consumers an informational resource and access to products difficult to find at retail locations through direct-to-consumer ecommerce site
Partner to manage all order processing, inventory control and fulfillment of nutritional products

Dialog Direct Solution

Created a condition-driven online ordering site
Included recurring orders and promotional incentives
Enabled product ratings and reviews, email notifications and “Share Your Story” functionality

Results

Increased consumer awareness of conditions and treatment options
Annual product sales of $3 million
35,000 orders processed annually