Whether you desire more sales or an enhanced customer experience our customer engagement solutions deliver on your desired outcome.

Customer Engagement

solution-engagement

Bringing more than 30 years of customer engagement success, Dialog Direct can help you maximize the customer experience, drive more revenue from your customer base, and proactively monitor and engage with your most influential customers. Learn more about our sales, support and social media services below.

 

Sales and Acquisition

  • Inbound/outbound B2B and B2C telesales
  • Inside sales
  • Order taking and processing
  • Lead generation, nurturing and qualification
  • Cross-sell and up-sell programs

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Customer Service and Support

  • Multichannel customer care
  • Appointment setting
  • Help desk and tech support
  • Lead generation and qualification
  • Retention Services

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Social Media Monitoring and Engagement

  • 24/7/365 Monitoring  and engagement
  • Brand reputation and crisis management
  • Quality assurance and program
  • Social analysis and reporting
  • Customer loyalty strategy and execution
  • Social Conquesting

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