Highland Park, MI, (June 27, 2016) — Dialog Direct has announced that TMC, a global, integrated media company, has named Dialog Direct on its CUSTOMER 31st Annual Top 50 Contact Center Outsourcing Ranking.
“We are extremely proud to be named one of the Top 50 Teleservice Agencies by such a credible organization like CUSTOMER Magazine for the last six years,” states Douglas Kearney, president and CEO at Dialog Direct. “The growth represented in our billable minutes, making us one of the largest agencies in the industry, is a true testament to the trust our call center clients have in us to effectively and compassionately represent their brand.”
The Top 50 Contact Center Outsourcing Ranking recognizes the top inbound and outbound teleservices agencies, both domestic and international, as well as interactive inbound. Teleservices agencies are ranked for being the
largest agencies in the industry as measured by the amount of billable teleservices minutes completed between November 1, 2014 and October 31, 2015.
“Based on their total billable minutes, the editors of CUSTOMER have ranked Dialog Direct as a Top 50 outsourced contact center agency. Dialog Direct documented through verification letters from their telecommunications carriers that they are one of the largest outsourced call center providers in the industry,” said Rich Tehrani, CEO, TMC. “This ranking is truly the benchmark for choosing large-size, large-capacity contact center services.”
The Top 50 Contact Center Outsourcing Global, Inbound, Outbound and Interactive rankings are published online and in the June 2016 issue of CUSTOMER magazine.
For more information, please visit www.tmcnet.com.
About Dialog Direct
Dialog Direct is a marketing and customer engagement provider focused on helping brands connect and engage with their customers through personalized, multi-channel communications to generate leads, increase sales and create remarkable customer experiences. Through the use of consumer insights, lead scoring, predictive modeling and segmentation, Dialog Direct has been able to increase sales and improve customer satisfaction for its clients for more than 37 years. The company’s customer experience solutions include customer service and sales, digital and direct marketing, campaign management, data analytics, eCommerce, and fulfillment solutions. To learn more about how Dialog Direct can help increase sale and improve customer satisfaction, please visit www.Dialog-Direct.com
About CUSTOMER Magazine
Since 1982, CUSTOMER magazine has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper. CUSTOMER has served as THE leading publication in helping the industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. CUSTOMER reaches 250,000 readers every month. Please visit www.customer.tmcnet.com.
TMC is a global, integrated media company that supports clients’ goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, CUSTOMER and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as one million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world’s leading B2B communications event, as well as industry events: Asterisk World, AstriCon, CVx ChannelVision Expo, DevCon5 – HTML5 & Mobile App Developers Conference, IoT Evolution Expo, Real Time Communications Expo, All About the API Conference, and more. Visit TMC Events for additional information. Please visit www.tmcnet.com.