HIGHLAND PARK, Mich., October 17, 2014 — Dialog Direct, a data-driven marketing solutions and customer experience provider, announced today that it has completed a merger and acquisition of Metro Detroit-based Allegra Direct Communications. The acquisition supports Dialog’s strategic focus on the healthcare and pharmaceutical industries and will further strengthen and expand Dialog Direct’s engagement center capabilities.
“The combination of Dialog Direct and Allegra Direct Communications brings together two highly complementary companies, each recognized as a leader in creating remarkable customer experiences,” said Doug Kearney, President and CEO of Dialog Direct. “We are excited to invest in a customer engagement company that shares our passion for bringing together innovation, customer insights, and superior service into a remarkable customer experience that delivers a competitive advantage and drives growth for our company. Today, we are one of the premier healthcare customer experience and marketing solutions companies in the country, representing more than 40 different health plans and providers.”
The combined entities produce more than $230 million in annual revenue supported by 5,700 employees (more than 3,000 in Michigan) in 20 separate offices. Allegra Direct’s complementary client portfolio will diversify Dialog Direct’s client base and significantly increase the depth of industry expertise in the healthcare, consumer-based products, and pharmaceutical vertical markets.
“Dialog Direct is synonymous with remarkable customer experiences and cutting-edge innovation, making them the ideal partner for us,” said Joanne Crispignani, Chief Executive Officer of Allegra Direct.
In support of their positive momentum, Dialog Direct intends to continue the Allegra brand name over the coming months. Similarly, Dialog Direct does not plan any immediate changes to their team, organizational structure, or locations.
“Our shared focus on service, innovative technology, and quality will enable us to integrate quickly and leverage our expanded capabilities that will benefit our employees, clients and stakeholders,” said Luisa DeLellis, President of Allegra Direct.
“We view it as a great honor and privilege that Joanne and Luisa selected Dialog Direct to partner with to continue to build upon the legacy they have established at Allegra Direct,” Kearney said. “What they have been able to create from their founding of Allegra is extraordinary. We look forward to a very bright future together.”
About Allegra Direct Communications
Allegra Direct Communications has emerged as one of the premier contact center specialists in the country. For the past several years, Allegra Direct has been providing quality customer service to some of the largest health care, pharmaceutical, and consumer based product companies in the world. In that time, their clients have come to know that their programs are in the hands of a company that is customer focused and quality driven. Allegra Direct’s dedication to excellence and precision are what makes them the best in the business. Please visit www.allegra-direct.com for more information.
