Services: Trade Fulfillment
Industry: Biotechnology
01 | Need
- Fulfill Sales Rep orders for a leading Biotechnology company’s marketing collateral, manage PI printing, Bulk Rep distribution, rep-triggered letters and meetings/convention order fulfillment
- Provide sales reps and brand teams a single-source fulfillment provider, gain better control of material production and inventory management
02 | Solution
- Created an integrated eStore to serve both rep and brand team needs
- Includes automated material allocation process and order restriction logic to tightly manage and control costs
- Implemented Print Procurement and Management process to facilitate PI and journal reprints
- Integrated rep-triggered letter print/mail process
- Established order placement protocol to ensure efficient processing of meetings and convention orders
03 | Results
- Increased rep efficiency
- Improved inventory accuracy and utilization
- 60% reduction in warehousing cost
- Order accuracy and timeliness 99%