Mary Murcott, President of the Customer Experience Institute for Dialog Direct, shares insights from the latest Customer Rage study that CCMC and Dialog Direct conducted and partnership with W.P Carey Center for Service Leadership.
Sara Wright is the Marketing Director at Dialog Direct, where she plans, produces and oversees the marketing activities at Dialog Direct. She is passionate for branding, digital marketing and the customer experience. Outside the office, she is the stylist of her lovely daughter, who takes her accessories very seriously.
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