The retail world as we know it has changed dramatically over the past few years. Many namesake retailers have either shut their doors or are about to. Today’s consumers want speed, convenience and an enjoyable shopping experience. Online shopping has been steadily replacing brick and mortar for the past decade and store traffic continues to decline. The NRF reports that in 2016, 122 million Americans shopped online Cyber Monday – reflecting the biggest online shopping day in U.S. history!

Omnichannel touchpoints are a necessity in today’s retail environment. Not only must you offer ease of use when it comes to sales and service, but you also have to intimately understand your customers – their media usage habits, past purchase history, warranty, service and store preferences – they demand it.

Dialog Direct develops customer journey mapping to help our retail customers drive customer satisfaction and loyalty, which in turn increases sales. We combine state-of-the-art analytics and technology to not just be a call center, but to become a trusted advisor for our retail clients.