Combine multichannel marketing and sales processes to reduce complexity, improve visibility into data, and create great customer experiences.

Pharmaceutical

journey_pharma

In perhaps one of the most actively changing and competitive industries, pharmaceutical and life science companies are continually challenged with finding effective solutions that personalize and enhance the patient experience to build customer loyalty and increase sales while also being conscious of reducing costs.

Our pharmaceutical solutions provide:

  • Integrated configurable technology solutions to support your entire marketing and sales operation life cycle
  • Single shared data repository for sales and marketing data, providing visibility to key trends
  • Support for both omni-channel marketing and sales operations programs, providing ability to view all
    customer interactions in one report and reduce overall support costs
  • Support for mobile applications, making sharing and interaction easier
  • Dynamic HCP, patient and stakeholder targeting to maintain engagement throughout campaigns
  • Visibility into entire patient journey with social media listening

Pharmaceutical Solutions

 

Custom Kitting/Product Fulfillment

  • Literature and Sample Fulfillment
  • Customer Kitting
  • Static and Variable Direct Mail
  • HCPs, Sales Reps and Customers
  • Print Management and Personalization

 

Distributed Order Management

  • eStore That Easily Configures and Scales to Support Ordering Needs
  • Configurable Dashboard and Business Intelligence Tools
  • Mobile-Friendly Access and Usage
  • Veeva and Salesforce Integration

 

Sample Distribution and Management

  • OTC, RX, Nutraceutical and Medical Device Samples
  • Secure, Temperature-Controlled Warehouse
  • Product Packaging
  • PDMA and FDA Compliance
  • Tier 1 Compliance or Quality Issue Reporting
  • Aggregate Spend Reporting
  • Returns Management

 

Multichannel Marketing/Campaign Management

  • Campaign Management Tools
  • Customer Engagement Programs
  • CRM
  • Consolidated Data and Workflows
  • Analytics and Data Mining

 

Customer Support

  • Rep, HCP and Customer Help Desk Support
  • Multi Language Support
  • Case Management
  • Order Inquiry and Placement
  • White Space Support
  • Adverse Event Support
  • Opt In/Opt Out Support
  • Social Media Monitoring and Engagement

 

Patient Engagement

  • Patient Education and Conferences
  • Clinical Trial Support
  • Coupons, Vouchers, Savings Cards and Rebates

Who We Work With

Pharma OTC

Pharma RX

Animal Health

Medical Device

Nutraceuticals

HCPs, Sales Teams and Consumers

 

You’ll enjoy benefits that include:

  • Increased brand awareness and brand loyalty
  • Revenue protection for your brand (versus generic)
  • Real-time visibility to customer and program analytics
  • Decreased freight costs
  • Reduced print spend, storage and waste costs

Added Value

diamond

Dialog Direct Delivers:

  • FDA Certification
  • PDMA Certifications
  • HIPAA-Compliant
  • PCI-Compliant
  • GMP
  • ISO-Certified
  • SSAE 16
  • Secure, Temperature-Controlled Warehouse