Benefits of a Costa Rican Call Center

Maintaining our commitment to excellent client care, Dialog Direct has expanded its international presence with a contact center location in Costa Rica!

Our Latin American call center gives your offshoring strategy a competitive business advantage by providing the same high quality service as a U.S. based call center with the advantages of lower costs and bi-lingual agents.

Our main focus has been, and always will be to provide program specific training, transparency and secure data warehousing-quality and security will never be compromised.

Costa Rica is located in Central America and is ranked as one of the most visited and safe International destinations. Although the country is small, it is home to over 200 high tech, multinational companies, thanks to the outstanding academic level of its population, as well as the high standard of modern services and social and political stability.


Costa Rica boasts a variety of multilingual people making it a beneficial location for a call center. In the service section, the language distribution is 80% English, 8% Spanish, 7% Portuguese and 5% Italian German, French and Other.


The labor force in Costa Rica is at over 2.15 million and rapidly increasing. Costa Rica is also ranked Number 1 in Latin America in labor-employer relations.


Costa Rica’s education system is ranked Number 1 in Latin America with a large portion of the population educated with a high school diploma and/or college degree.


Costa Rica ranks Number 1 in the Latin America security index and has a strong and world renowned tradition of peace and stability. They have over 120 years of democracy along with a presidential system.


Costa Rica is just a few hours away from North America along with access to the rest of the world! The San Jose airport runs over 130 flights daily and is ranked the 3rd best airport in Latin America and the Caribbean.


The country offers 100% redundancy and more than 90% of energy is renewable.

  • Quality service at a lower cost
  • Phone calls routed from Troy, MI location
  • Data Warehousing in U.S. location
  • Backup Generators
  • Uninterrupted Power Supply (UPS)
  • 7,400 sq. ft. facility

Learn more about the benefits of a Costa Rican call center

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