Costa Rica

Welcome to Costa Rica!

Our Costa Rica location allows Dialog Direct to maintain our commitment to localized, excellent client care. Located in the country’s largest city and capital, we serve our Latin American clients through local, highly-skilled agents.

Our call centers in Costa Rica help our clients reduce operational costs, increase cross-selling initiatives to generate more revenue and improve customer experience. We are able to take on your call center projects with 24/7 availability for overflow contacting or for specific projects, including back office support.

Contact Us

  • Spanish, Portuguese and English speaking agents
  • 10,000-square-foot facility with 24/7 security
  • U.S. data warehouse and phone routing
  • Full redundancy
  • Call center and back office operation services

Experience the Benefits of a Costa Rican Call Center

Choosing a call center in Costa Rica not only helps to build and improve domestic and international customer relationships, but also helps to lower total costs.

  • Improve customer relationships, both domestically and internationally
  • Quality service at a lower cost
  • Our Latin American call center gives your offshoring strategy a competitive business advantage
  • Costa Rica offers multilingual advocates
  • Costa Rica’s labor force is rising
  • The Costa Rican workforce is highly educated
  • Costa Rica is a secure place to do business
  • Costa Rica offers a near shore alternative to outsourcing
  • More than 90% of energy is renewable

Costa Rica Fun Fact!

  • Costa Rica boasts a 96% literacy rate. In very poor and rural areas, where children can’t get to schools, they teach classes over a national radio station.