Dialog Direct is a marketing and customer engagement solution provider focused on helping brands connect and engage with their customers to generate leads, increase sales and provide superior customer engagement solutions that create remarkable experiences. We do this by creating personalized and relevant dialogue throughout the entire customer journey.
We apply our passion of creating remarkable long-standing engagements to four distinct areas along the customer journey – lead generation, lead nurturing, sales and customer support.
Our solutions complement each other for the total customer experience. Sourced individually or leveraged together, our focus is to deliver on your desired outcome.
- More than 37 years in the contact center and direct marketing industry
- 11 innovative contact and fulfillment center locations
- Trusted by more than 250 globally known brands
- In-house data scientists, creative agency, software development and innovation groups
- ISO and ATA/SRO Certified, FDA, HIPAA and SSAE 16 Compliant
- Acquired by Qualfon, December 2017
Personalization and the Customer Experience Matter
What makes us different
Dialog Direct focuses on the in-between moments throughout the customer journey, the spaces between the buying cycles that can make or break customer loyalty. Our insight into the customer journey helps us identify opportunities that enhance the customer experience.
Dialog Direct uses consumer insight, lead scoring, predictive modeling and segmentation, business intelligence (BI), a data warehouse, and a proprietary intelligent call routing tool to increase sales and improve customer satisfaction for clients over and above that which they have been experiencing.
Your customers are very unique, each with diverse emotional triggers. The more your communications are aligned with the needs and behaviors of your customers, the more effective they become. We help drive deeper engagement with higher responses, and give our clients the advantage of knowing what will make a potential customer convert before an initial contact is even made.
Our Customer Experience Center is backed by the research and consulting expertise of our Customer Experience Institute. The Institute is dedicated to seeking out and sharing proven practices from top experience companies worldwide. It also ensures that Dialog Direct Centers comply with agreed to service specifications, but also enables the sharing of new best practices.
With more than 3,500 team members across 11 locations, we offer a full range of sales and marketing support services — direct marketing, creative, customer service and sales, inside sales, order fulfillment, eCommerce and data analytics — to help you build lifelong customer relationships.
Square Feet of Production and Warehouse Space